Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between ForestCore Infrastructure ("Company," "we," "us," or "our"), a professional server hardware manufacturer and OEM/ODM supplier headquartered in Pukou District, Nanjing, China, and any business entity ("Client," "Partner," or "you") that engages our services, places orders, or enters into any commercial arrangement with us.

These Terms apply to all interactions including but not limited to: product inquiries, quotations, purchase orders, OEM/ODM project agreements, wholesale transactions, and ongoing supply partnerships. They supersede any prior verbal or written communications unless explicitly stated otherwise in a signed contract.

We reserve the right to update or modify these Terms at any time. Continued engagement with our services following notification of changes constitutes acceptance of the revised Terms.

ForestCore Infrastructure operates exclusively as a Business-to-Business (B2B) manufacturer and supplier. We do not engage in retail sales to individual consumers under any circumstances.

By initiating a business inquiry or placing an order, you represent and warrant that you are acting on behalf of a duly registered business entity with the legal authority to enter into commercial agreements. We reserve the right to request business registration documents to verify eligibility.

Our OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services encompass the full product lifecycle, from initial design consultation through engineering, validation, and mass production. These services cover our four primary product lines:

All OEM/ODM engagements require a separate project agreement detailing specifications, timelines, minimum order quantities (MOQ), and pricing. Design files, technical drawings, and proprietary specifications shared during a project remain subject to the confidentiality provisions set forth in Section 9.

We reserve the right to decline any OEM/ODM project that conflicts with existing exclusive agreements, exceeds current manufacturing capacity, or involves products outside our core competency areas.

All quotations issued by ForestCore Infrastructure are valid for thirty (30) calendar days from the date of issuance unless otherwise specified in writing. Quoted prices are subject to change based on raw material fluctuations, currency exchange rates, and supply chain conditions.

A purchase order becomes binding only upon our written confirmation (order acknowledgment). We reserve the right to reject or modify any order that cannot be fulfilled due to technical constraints, material availability, or capacity limitations. Changes to confirmed orders must be submitted in writing and are subject to our approval; additional charges may apply for design modifications or expedited scheduling.

Minimum Order Quantities (MOQ) apply to all standard and custom product lines. Specific MOQ requirements will be communicated during the quotation process and may vary by product category, customization level, and manufacturing complexity.

Payment terms are established on a per-order basis and confirmed in the purchase agreement or proforma invoice. Standard terms for new clients typically require a deposit prior to production commencement and the balance prior to shipment. Established long-term partners may be eligible for negotiated credit terms.

All payments shall be made in USD or CNY unless otherwise agreed. Bank transfer charges and currency conversion fees are the responsibility of the Client. Overdue payments may incur a late fee of 1.5% per month and may result in suspension of production or shipment.

Delivery timelines are provided as estimates based on production schedules, component availability, and logistics conditions at the time of order confirmation. ForestCore Infrastructure shall not be held liable for delays caused by force majeure events, customs clearance issues, carrier disruptions, or circumstances beyond our reasonable control.

Standard shipping terms are FOB (Free On Board) Nanjing, China unless otherwise negotiated. The Client assumes responsibility for freight, insurance, import duties, and customs clearance from the point of delivery to the carrier. Alternative Incoterms (CIF, DDP, etc.) can be arranged upon request and may affect pricing.

Risk of loss or damage transfers to the Client upon handover to the designated carrier. We strongly recommend that Clients arrange adequate cargo insurance for all shipments. Clients are responsible for inspecting goods upon receipt and must report any visible damage or shortage within five (5) business days of delivery.

ForestCore Infrastructure maintains strict quality control systems designed for enterprise and data center environments. All products undergo multi-stage inspection processes including incoming material inspection, in-process quality checks, and final pre-shipment testing in accordance with applicable industry standards.

Unless specified otherwise in the product agreement, our standard limited warranty covers manufacturing defects under normal use conditions for a period of twelve (12) months from the date of shipment. Warranty claims must be submitted in writing with supporting documentation including order details, defect description, and photographic evidence.

Warranty remedies are limited to repair, replacement, or credit at our sole discretion. Return shipments must be pre-authorized via an RMA (Return Merchandise Authorization) number. Unauthorized returns will not be accepted.

All intellectual property rights in our proprietary designs, engineering documentation, manufacturing processes, firmware, software, and brand assets remain the exclusive property of ForestCore Infrastructure. No license or right is granted to the Client except as expressly set forth in a separate written agreement.

For ODM projects where the Client provides original designs, the Client warrants that such designs do not infringe upon any third-party intellectual property rights. The Client agrees to indemnify and hold ForestCore Infrastructure harmless from any claims, damages, or costs arising from intellectual property infringement related to Client-supplied designs.

For OEM projects where we develop custom designs on behalf of the Client, intellectual property ownership shall be governed by the specific project agreement. In the absence of an explicit IP assignment clause, all design rights remain with ForestCore Infrastructure, with a non-exclusive license granted to the Client for use of the manufactured products.

Both parties acknowledge that in the course of their business relationship, each may receive or have access to confidential information belonging to the other party, including but not limited to technical specifications, pricing structures, business strategies, client lists, and proprietary manufacturing processes ("Confidential Information").

Each party agrees to: (i) hold all Confidential Information in strict confidence; (ii) not disclose Confidential Information to any third party without prior written consent; (iii) use Confidential Information solely for the purposes of fulfilling obligations under the business agreement; and (iv) apply the same degree of care to protect Confidential Information as it applies to its own confidential information, but no less than reasonable care.

Confidentiality obligations shall survive the termination of any business agreement for a period of three (3) years, except for trade secrets which shall be protected indefinitely or as required by applicable law.

To the maximum extent permitted by applicable law, ForestCore Infrastructure's total liability to the Client for any claim arising out of or related to these Terms or any business agreement shall not exceed the total amount paid by the Client for the specific products or services giving rise to the claim in the twelve (12) months preceding the claim.

In no event shall ForestCore Infrastructure be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of data, business interruption, loss of goodwill, or costs of substitute products or services, even if we have been advised of the possibility of such damages.

Either party may terminate a specific business agreement or ongoing supply arrangement by providing thirty (30) days' written notice to the other party, provided that no confirmed orders are pending fulfillment. Termination does not relieve either party of obligations for orders already confirmed and in production.

ForestCore Infrastructure reserves the right to immediately suspend or terminate any business relationship in the event of: (i) non-payment or significant overdue balances; (ii) material breach of these Terms; (iii) fraudulent misrepresentation; (iv) the Client's insolvency or bankruptcy proceedings; or (v) any conduct that may damage our reputation or violate applicable laws.

Upon termination, all outstanding payments become immediately due. Provisions relating to intellectual property, confidentiality, limitation of liability, and governing law shall survive termination.

These Terms and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles.

The parties agree to first attempt to resolve any dispute through good-faith negotiation. If a dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to binding arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in Nanjing, China, in accordance with its arbitration rules then in effect. The arbitration shall be conducted in Chinese, and the arbitral award shall be final and binding upon both parties.

For international clients, alternative dispute resolution forums may be agreed upon in writing prior to order confirmation.